Complaints Policy

Image by Daniele Levis Pelusi

As a registered childminder, I aim to work in close partnership with all parents, to meet the needs of their children.

If there is any aspect of my service you are not happy with, please bring it to my attention and I will make every effort to resolve the issue through frank and open discussion.  I promise to listen to you.  You can put the complaint to me verbally.  I would be happy to meet you in your own home if you feel more comfortable or in the setting if you feel that would help you to get across any worries you may have with my provision.  If you prefer, you can put your complaint to me more formally in writing. 

It is a condition of my registration to investigate all written complaints relating to the requirements of the Early Years Foundation Stage (April 2017) and I will notify the complainant of the outcome within 20 days of the receipt of the complaint.

I will keep a written record of all complaints and their outcome for at least three years.

I will maintain confidentiality but will provide Ofsted, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint.

I will record the following information:

The name of the person making the complaint.  The Early Years Foundation Stage requirement(s) to which the complaint relates.  The nature of the complaint.  Any action taken in response to the complaint.  The outcome of the investigation (for example, ways the service has improved).  Details of the information and findings that were given to the person making the complaint, including any action taken.

As well as informing Ofsted of any complaints made against me or my provision relating to the EYFS, it is a requirement that I contact my insurer Royal & Sun Alliance plc. (Public liability insurance policy number RTT161353) and my BCP EY Quality Development Officer who supports me.  Currently the numbers would Jo Mursell  01202 456176/07789272049 and  Tania Hall EY Quality Development Team Manager 01202 456392/07834 568934.

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me, you should contact Ofsted on 0300 123 4666 or email at